Why won’t my drapery enter pairing mode?

If your drapery motor does not enter pairing mode after quickly pressing the Programming button three times, and the indicator light only flashes green twice instead of flashing continuously, this usually indicates an issue with the internal Matter module connection.

Possible Cause:

The Matter module inside the motor may be loose or not properly connected, which can happen during shipping or installation.

Solution:

To fix this, follow these steps after disconnecting power from the motor:

1. Unplug the power source from the motor to ensure safety.

2. Remove the Matter module from its slot.

3. Firmly reinsert the module to make sure it is securely connected.

4. Reconnect the power, then try entering pairing mode again by quickly pressing the Programming button three times.

📽️ Watch the video tutorial below for step-by-step guidance.